These Terms of Service govern your use of our website and the services provided by Prestige Roofing, operated by Mike Gallagher, based at 31 Poplar Terrace, Cornforth, Ferryhill, DL17 9EL.
By submitting an enquiry, booking a visit, or engaging our services, you agree to these terms. Please read them carefully.
Prestige Roofing provides roofing services including, but not limited to:
We serve residential and small commercial properties across Durham, Newcastle, and surrounding areas. We reserve the right to decline any enquiry or job at our discretion.
We offer free, no-obligation quotations. Submitting an enquiry on our website does not constitute a contract or commitment on either party. A quotation provided following a site visit is valid for 30 days from the date of issue, unless otherwise stated.
Prices in quotations are based on the information available at the time of the site visit. If additional work is identified once the job has commenced, we will inform you promptly and agree any additional costs before proceeding.
When you book a free visit through our website, you are reserving a time slot for an on-site assessment. We will endeavour to attend at the agreed time. If we need to reschedule, we will give you as much notice as possible.
We ask that you provide reasonable access to the property at the agreed time. If we cannot gain access and have not been notified in advance, we reserve the right to charge a call-out fee for repeat visits.
Work will only commence once a written or verbal agreement on the scope and price has been made. We will carry out all work with reasonable care and skill in accordance with industry standards.
Once work is complete, we will walk through the job with you to confirm everything has been finished as agreed. Any snagging items identified at this stage will be addressed promptly.
We provide a 25-year guarantee on workmanship carried out by Prestige Roofing. This guarantee covers defects arising from our work and does not cover damage caused by extreme weather events, third-party interference, or normal wear and tear. Full terms of the guarantee are provided upon completion of the work.
Payment terms will be outlined in your quotation. Unless otherwise agreed in writing, payment is due upon satisfactory completion of the work. We accept payment by bank transfer or cash. We reserve the right to charge interest on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
To the fullest extent permitted by law, Prestige Roofing's liability for any claim arising from our services shall not exceed the value of the work carried out under the relevant agreement.
We are not liable for any indirect, consequential, or economic losses arising from delays, unforeseen site conditions, or events beyond our reasonable control (including adverse weather).
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
You agree to:
You may cancel or reschedule a booked visit at any time by contacting us directly. If work has already commenced and you wish to cancel, you will be liable for the cost of work completed to that point and any materials ordered or used.
These terms are governed by the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms of Service from time to time. The current version will always be available on our website. Continued use of our services after any changes constitutes acceptance of the updated terms.
If you have any questions about these Terms of Service, please contact us: